For our UK clients: because of Brexit we are still waiting on guidelines how to process and deliver orders. At the moment we CANNOT deliver to the UK. Please contact us directly for questions regarding an order: info@serescollection.com.
Terms and Conditions
This is the page with the small print. A necessary and important page with information on both the client’s and the seller’s rights and obligations. Please read carefully.
Company details
Seres Collection is the registered trademark and trade name. It is owned and managed by Trading Partners International BV (hereafter mentioned as “the seller”). Its headoffice is located on Boterlaarbaan 20, 2970 Schilde, Belgium.
The company is registered with number: BE 0473 462 245
Signature and proof
Both parties (client and seller) accept electronic communication such as e-mails, as a legal proof of communication.
The client is responsible for supplying the seller with the correct data.
The final confirmation of the order by the client serves as acceptance of the order at the mentioned price. This confirmation serves as a signature and explicit acceptance of all handlings via the website.
Prices
All prices include VAT, except where it is clearly stated when a price excludes VAT. The seller reserves the right to change its prices and published errors are non-binding. The listed pictures and illustrations are non-binding. The seller reserves the right to stop or partially stop the site for the purpose of maintenance, updates or any other reason, even without prior notice.
Payments
All payments on this website are securely processed. The seller uses payment platforms that meet all PCI-DSS (Payment Card Industry Data Security Standard) requirements (Level 1 PCI compliant). Payment card and order data is encrypted and secure and 256-bit SSL certificates are used to keep order details secure.
However, if the client prefers to pay in a different way than offered through this website, please contact the seller at info@serescollection.com
By law, article 1583 of the Belgian Civil Code (Belgisch Burgelijk Wetboek), the seller will remain the sole owner of the sold products until the day that the complete payment of the total payable amount, possible interests or damage claims have been made.
In the event of late payment of more than 30 calendar days after the due date of the invoice, a fixed penalty of 12% of the amount will be payable to cover recovery costs. Moreover, an interest of 8% (annualized) will be charged on the amount starting from the 30th day of the delay in payment. In case of a dispute, the courts will have jurisdiction over the judicial district of Antwerp (Belgium), in which the registered office of Trading Partners International BV is located.
Orders
By sending a confirmation on an order to the client, the seller assumes that the client accepts the prices and descriptions of the available products as listed on the site. By ordering online, the client accepts a sales contract with the seller and agrees to its terms and conditions. The client will be notified with an order confirmation by email and this confirmation will summarize the details of the order. The seller will deliver all products as listed on the site as long as stock lasts. If an article is out of stock, the client will be notified immediately. The sales contract between the client and the seller starts at the moment when the order is accepted by the seller.
Delivery
All parcels will be sent out of the seller’s warehouse within two business days after receiving the client’s payment. Delivery times in Europe vary between 2 to 5 business days, depending on the client’s location. These delivery times are indicative and are respected in 90% of the cases. The seller ships the client’s order using the transportation services of DPD or Bpost. The client will receive an e-mail containing the tracking number, so the client can trace his/her parcel at all times.
Delays in shipping: with the help of logistical partners, the seller does its utmost to deliver the client’s order on time. However, if delays occur, please contact the seller immediately. No delay in delivery can result in a complaint or request for a refund.
Delivery costs
Delivery costs are calculated and mentioned at check out.
At this moment the seller does not deliver to other countries. The client can contact the seller at: info@serescollection.com, for information about delivery to other countries.
The seller reserves the right to change the delivery costs at any time. For an order value below the indicated values above and depending on country of destination, total order value and package size, additional delivery charges apply. These charges are automatically calculated based on the value of the order and weight and/or dimensions of the parcel.
Some countries charge customs fees or taxes. The customer will pay these fees and taxes. The seller cannot always inform its customers about these local charges and cannot be held accountable for any of such charges.
Gift Cards
Any use of the SERES Collection Gift Card (the “Card”) is subject to the following conditions of use:
The Card can only be redeemed on the following shops of SERES Collection
shop.serescollection.com
winkel.serescollection.com
boutique.serescollection.com
The balance on the Card may be used for full or part payment of the Euro cost of SERES products and services. No change will be given for any remaining value. Any unused balance will remain on your Card. A credit note will be given if any item which was paid for using a SERES Gift Card is accepted for refund. For general information about returns and exchanges please see the SERES RETURNS POLICY.
Promotional offers do not apply to Card purchases.
The Card is not a cheque guarantee, credit or charge card.
The Card cannot be exchanged or redeemed in whole or in part for cash, and has a fixed expiry date.
No VAT is charged when buying the Card, but purchases paid for using the Card are subject to VAT.
SERES Collection may withdraw or cancel the Card and require an alternative form of payment if SERES Collection suspects that the Card may have been stolen or fraudulently used. Further action may also be taken.
Keep the Card safe and treat as cash - SERES Collection will not accept any liability for lost, stolen or damaged Cards or for any remaining balance on the Card.
SERES Collection reserves the right to amend or supplement these conditions or discontinue the Card at any time. The current applicable conditions can be seen on the SERES Collection website and webshop.
Articles Not Collected
The seller cannot be held responsible for parcels not received or collected. In case parcels are not collected, they are returned to the seller. The seller is not responsible for items returned. The seller will charge the customer for delivering the package a second time if a parcel has not been received or collected on the first shipping, also in case where the shipping was free with the first delivery. The client can consider providing the seller with his/her work address instead of his/her home address.
Usage of website
This website has been created and is managed by the seller. Visitors on this site can freely browse en print for personal usage, but not for commercial purposes. Clients who place an order, confirm with the order that they are a natural person and that he/she does not have the intention to re-sell the bought products.
Wholesale clients who are interested in buying the product range of Seres Collection for re-selling purposes, are kindly requested to contact the seller at: info@serescollection.com.
Intellectual property
All parts of the site of the seller, including the technology used for building this site, are exclusive property of the seller and protected by copyright. Users who own their own website and who, even for personal use, want to create an automatic link between their own site and the start page of the seller, have to request explicit permission with the seller.
Right of withdrawal
The seller strives for 100% satisfaction with its customers. Immediately after delivery, the client is expected to check his/her order and that this is accurate. If one or more articles are not to the client’s satisfaction after receiving them, the client holds the right to notify the seller and to return the goods.
The client has the right to cancel the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day of delivery.
To exercise the right of withdrawal, the client must inform the seller about his/her decision to withdraw by an unequivocal statement, in writing by post or by email. The client can use the attached model withdrawal form, but is not obliged to do so (click HERE to use the model withdrawal form).
To meet the withdrawal deadline, it is sufficient for the client to send his/her communication concerning exercising his/her right of withdrawal, before the withdrawal period has expired.
If the client withdraws from the agreement, the client will receive a refund for all the payments, including any paid delivery charges (excluding any additional costs resulting from the choice of a type of delivery other than the standard delivery or cheapest offered by the seller).
In case the client uses this right, he/she is obliged to return the goods in their original condition (including the original packaging) and this at the client’s own risk and expense.
The seller may withhold reimbursement until the seller have received the goods back or until the client have supplied evidence of having returned the goods, whichever is the earliest. EN L 304/84 Official Journal of the European Union 22.11.2011
No later than 14 days after the seller has been informed about the client’s decision to withdraw from the contract and the seller has received the returned goods, the seller will refund the client using the same payment method as the client has used in the initial transaction, unless the client has expressly agreed otherwise. In any case, the client will not be charged for such reimbursement.
All returns should be addressed to:
Seres Collection
Boterlaarbaan 20
2970 Schilde
Belgium
Phone: +32 496 107647
For all returns, please use the enclosed form.
Complaints and Defects
Despite taking very good care of all items sent, an article can somehow get damaged. If the outside of the packaging appears to be damaged due to transportation the client must indicate this on the delivery note when signing for receipt, or refuse to accept the parcel.
All complaints regarding damages, defects or delays in delivery should be directed to: info@serescollection.com
Please add pictures in case of damaged goods.
In case of a damaged or defective product, the client must inform the seller within 48 hours of receiving the goods. This can be done in writing, or via e-mail (info@serescollection.com). If the client does not notify the seller within the aforementioned time frame, the goods are considered sold and delivered. At that time it is assumed that the client has accepted his/her order in the state as it was delivered and no refunds can be made anymore.
When the client returns the items, they must be undamaged and returned to the seller in its original packaging. Returning the item is at the client’s own expense. The seller must immediately have the ability to check the complaints made. The client will give the seller in all circumstances the opportunity to repair any defects if that is possible.
The client will loose all rights if he/she has not made his/her complaint in the stipulated period and / or if the client has not given the seller the opportunity to repair the defects and / or if the client has not given due attention to detect possible defects as soon as possible.
If the client’s complaint is valid in the seller’s eyes, the seller has the option to pay a fee, the level of the maximum total amount of the invoice for the goods delivered or to deliver the goods again. The seller is not obliged to pay for other damages, under any denomination.
The seller will refund the purchase price of the items within 14 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges (if any).
Pictures and other images.
All pictures and images on this website are the sole property of the seller. These pictures and images can not be used or copied without prior written agreement, nor can they be used for other purposes.
Personal Data
The client’s personal data is saved to the Customer Relation Management system of the seller to process the order, client administration, delivery, invoicing, marketing and publicity. The seller uses the client’s personal data for internal marketing and publicity only, i.e. for sending newsletters. The client can at all times request for his/her personal data and/or correct them. The client holds the right to ask the seller to not use his/her data for marketing and publicity purposes. The client’s personal data will never be forwarded or sold for marketing purposes to any third party.
Liability
The seller aims to solve all possible disputes in mutual consultation wherever possible. If that is not possible, all disputes on the conclusion, validation, interpretation or performance of the contract will be solves by Belgian court in the judicial district of Antwerp (Belgium). Belgian law is applicable to the terms and conditions.
The seller cannot be held responsible by the client for mistakes, defects or loss of income by using this website.